Hotel Policies

Amenity fee: $30 USD plus tax & includes:

  • Hi-speed Wi-Fi
  • Bottled water in room daily
  • Guest access to rooftop pool
  • 24hr fitness center
  • House car service within 2 miles from 3pm to 11pm
     

Wi-Fi:
Complimentary Wi-Fi in room and public areas. Wired connection available in-room.

Pool:
Rooftop pool is open daily, exclusively for our guests. Complimentary pool chairs and towel service. Private cabanas can be reserved at extra cost through our Concierge Team.

Fitness center:
Complimentary for our guests, open 24 hours.

Rollaway beds:
$40 USD per night, subject to hotel approval and availability.

Valet parking:
Overnight parking costs $70 USD per night.

RESERVATION TERMS & CONDITIONS 

Check-in time: 3 p.m.
Check-out time: 12 p.m.

Cancellation policy:
All cancellations and changes must be received by noon Pacific Time at least two days prior to arrival for Standard Suites (seven days for London One Bedroom, Gate, Metropolitan and Penthouse Suites), or a penalty equal to one night's room rate plus tax and service fee will be charged. The same penalty applies to no-shows.

Guarantee policy:
All reservations require a valid credit card for guarantee purposes. The hotel reserves the right to charge a refundable deposit for the first night before the arrival.
Hotel requests an incidental fee of $150 per night at check-in.

Hotel policies:
A valid credit card is required upon check in to secure all charges, although the account may be paid with cash upon check-out. Payment by check is not accepted.

An individual of 21 years of age is required for check-in, and all minors must have an accompanying adult. West Hollywood City Ordinance limits the maximum capacity per suite to four individuals at any given time. Additional charge applies for third and fourth person. Each extra person, over the age of 12 subject to $40/night fee. The London Hotel has a no party policy. All suites are non-smoking. Smoking is only allowed in designated outdoor areas.

Our Pet Policy allows one small dog under 30lbs. per suite. Subject to $100 cleaning fee, plus $20/night.

Every attempt will be made to honor specific requests, such as bedding, view, specific suite number, or location. If such requests cannot be honored, the hotel reserves the right to provide alternate accommodations.